Rooman Technologies Looking for Domestic IT Helkpdesk Attendant Trainer at Davangere, Karnataka Full Time

Evaluating the technical background of the students before starting actual training process using effective, presentation and communication skill while delivering a subject

Conducting Training Sessions scheduled for the batches, preparing training aids such as PPT, notes and taking feedback from the students and adapting the changes accordingly

Ensuring all batches are effectively managed through Rooman ERP, with respect to

students attendance management, module tests

Assisting management in timely Installment Collections

Maintaining the asset and lab equipment’s – Hardware and Software which is assigned to them

Preparing the students for final assessment(both online and viva)

Conducting periodic Placement activities in terms of mock interviews, written test, and evaluation

Generating daily/weekly/monthly activity reports

Conducting Technical round of counseling for the enquiries in respective domain and guiding them in career path

Conducting periodic Technical seminars and workshops both on campus as well as off campus

Conducting technical round of interviews to applicants (both telephonic and f2f) applicable only to trainers with 2+ years of experience

Conducting training the trainer program for fresher’s and new joinees f2f- applicable only to trainers with 2+ years of experience

SKILLS REQUIRED

Monitoring systems for prompt identification of automated alerts and customer service requests.

Validation of automated alerts to ensure they are genuine incidents and obtain sufficient information from customers to accurately identify the nature of service requests.

Compliance with relevant standards, policies, procedures, guidelines and service level and Agreements (SLAs) when dealing directly with IT service requests/incidents.

Recording the resolution of service requests/incidents and acknowledgement of service requests/ incidents accurately using the organization’s tools and procedures.

Refer the service requests/incidents outside help desk level of competence and authority to appropriate persons (referring to organization’s guidelines and standard scripts) and obtain confirmation from customers that service requests/incidents have been resolved.

Access organization’s knowledge base to identify solutions/workarounds for service requests/ incidents and evaluation of the suitability of solutions/workarounds

PRE-REQUISITES

Minimum Educational Qualifications – Minimum 12th Standard; Preferred Master’s degree in any discipline

Field experience: Minimum 2 years’ experience in the same domain

Training experience: 1 year preferred

Good communication skills