Description
1Monitoring systems for prompt identification of automated alerts and customer service requests.
2Validation of automated alerts to ensure they are genuine incidents and obtain sufficient information from customers to accurately identify the nature of service requests.
3Compliance with relevant standards, policies, procedures, guidelines and service level and Agreements (SLAs) when dealing directly with IT service requests/incidents.
4Recording the resolution of service requests/incidents and acknowledgement of service requests/ incidents accurately using the organization’s tools and procedures.
5Refer the service requests/incidents outside help desk level of competence and authority to appropriate persons (referring to organization’s guidelines and standard scripts) and obtain confirmation from customers that service requests/incidents have been resolved.
6Access organization’s knowledge base to identify solutions/workarounds for service requests/ incidents and evaluation of the suitability of solutions/workarounds
7Minimum Educational Qualifications – Minimum 12th Standard; Preferred Master’s degree in any discipline
8Field experience: Minimum 2 years’ experience in the same domain
Training experience: 1 year preferred
9Good communication skills
Job Type: Full-time
Salary: ₹20,000.00 – ₹25,000.00 per month
Benefits:
Ability to commute/relocate:
Experience:
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+91 9513442093
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