Log In
Sign Up
Software Developer
RPG Ventures Hiring For L1 Engineer at Pune Full Time
1. Candidate must 4 to 5 years experience in providing L1/L2 support on an ISIM project/deployment.
2. Should have very good knowledge on ISIM concepts
3. Monitoring tickets in ServiceNow, providing timely resolution to tickets in order to ensure SLAs are honored
4. Doing detailed RCA for tickets and share that as part of resolution
5. Should also be monitoring system health alerts and take appropriate remediation in case there is an alert
6. Being able to write TDI scripts for generating reports and doing pro-active and appropriate data clean up
7. Should also be able to independently investigate system issues like ISIM pending queue etc..
8. Good communication skills
9.. Should be willing to work in 24*5 support model – in all shifts (Morning 8 am, General, 10 am, Afternoon 2 pm, night 10 pm) on weekly rotation basis. Shift allowance will be provided
