· Provide technical support/services to users
· Conduct remote troubleshooting of computer problems
· First level hardware support for end-user
· Troubleshooting desktop/laptop OS issues.
· Support for standard software issues (Isolate system issues; diagnose standard software issues and report hardware issues to respective Suppliers.
· Installation / configuration of e-mail clients
· Troubleshooting e-mail client related issues
· Troubleshooting issues related to standard office software (MS Office Word, Excels, PowerPoint, etc.) and internet clients.
· Remove virus from respective desktop/laptop with the antivirus software.
· Provide VIP support to the identified list of users
· Formatting and Loading Windows (10,11)
· Installation of software & Applications.
· Outlook configuration.
· LAN/ WAN, TCP IP / Network / Wi-Fi / Access points, Switches configuration & troubleshooting Co-ordination with Vendor
· Printer Installation sharing device & Printer.
· Troubleshoot hardware issues & resolve in timely manner.
· Interact & train Users on basic usage of Computers.
· Co-Ordinate with Third party vendors & Primary Troubleshooting of all your software / hardware related issues.
· Regular Data Backup.
· Taking precautionary steps to keep all systems Uptime to maximum.
· User Profile backup & Configuration into new system
· User creation and deletion in active directory, Mapping the folder, sharing Printers, data access permission
· Should know about the SLA and its criticality.
· Server, Links Monitoring and Incident Management with respective service provider
· Follow escalation process
Job Type: Full-time
Salary: ₹15,000.00 – ₹30,000.00 per month
Schedule:
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