RVS iGlobal Looking for IT System Engineers (L1/L2/L3) at Jammu, Jammu and Kashmir Full Time

Position Overview

RVS iGlobal is currently looking for IT System Engineers (L2/L3) to support the growing demand of tech support queries coming on to our Network Operations Centre in Jammu. This role will be responsible for working on technical issues based around servers, desktops, firewalls, networks, cloud services, etc. in various corporate LAN environments based in the USA, UK, and Europe.

Position: IT System Engineers / IT System Specialist (L2/L3)

Industry Type: IT Services & Consulting

Employment Type: Full Time

Role Category: Technical Support

Job Location: Jammu

Education: UG: Any Graduate, B. Tech/B.E. in E&C, CS, IT

Who are we:

RVS iGlobal is a White Label Tech support company providing technical support to mid-sized and large-sized IT businesses around the world 24x7x365. Our customers are generally Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors around the globe.

We are abreast of the existing business model and capable of providing pure White Label Services with flexible pricing. We guarantee at least 50% cost savings without compromising service standards and quality. Our customers are spread across the USA from LA to New York, Europe from London to Frankfurt, and Asia from Dubai to Singapore. We are accoladed for providing world-class services to our clients from our Technical Operations center located in London and in India with top-notch infrastructure facilities such as high-speed internet, redundant power, and smart workspaces. Our team comprises highly trained certified professionals who are not only IT Engineers but also hold either MCITP, RHCE, or CCNA along with years of professional experience in the industry.

Our flexibility and our understanding of your business is the key. We don’t have our SLAs. Our White Label Service means that we follow your business SLAs, standards, and procedures to provide seamless and smooth services to the end-users.

Requirements:

• Com Skills Good -Written Verbal.

• Exposure in Servers/ windows.

• Exposure in Microsoft and other common Operation Systems.

• Profile – providing IT tech support to end-users in the USA, UK, and Europe over the phone, email, or chat systems.

• Qualification B.Tech or B.E /Diploma (3 Years), can consider simple graduates as well.

• Windows 2008/2012 server administration/Linux Administration.

• Implement AD group policies (Password policies, Disable LLMNR, Enable SMB signing, etc.)

• Implement list privilege access control.

• Install and configure Certificate Servers. Deploy certificates on services, servers, and workstations.

• Replace clear text protocols with secure protocols.

• Extensive scripting knowledge.

• Upgrade patches, and firmware on all server and network devices.

• Upgrade software to the latest version.

• Work with a different team to implement security.

• Install and configure Solar Winds products.

• Experience on HP & Dell Servers.

• Extensive Network knowledge.

• Familiarity with Windows Server 2016.

• Experience with cloud technologies like Office365, Google Suite, and Azure platform.

Job Responsibilities:

• Managing and Tracking Tickets/Calls

Desired Candidate Profile:

• Freshers (any IT Graduate) with good understanding of computer networks and desktop level troubleshooting techniques.

• Should be ready to work in a 24/7 work environment.

• Excellent communication skills to communicate with international clients.

• Good probing skills & Analytical skills would be an added advantage.

• Good knowledge of Microsoft tools like word, excel, PowerPoint etc.

• Above average knowledge of network tools LAN & WAN.

Benefits:

• Employee’s State Insurance Corporation

• Pick and Drop facilities (Only for Female Staff)

• Maternity/ Paternity leaves

• National and International tour packages after successful completion of service as per company policies

• Flexible work schedules and workplace perks like on-site snacks

Job Types: Full-time, Regular / Permanent

Salary: ₹250,000.00 – ₹500,000.00 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Food allowance
• Health insurance
• Internet reimbursement

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
• UK shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

COVID-19 considerations:
Everyone wears mask, Sanitization done thrice a day

Ability to commute/relocate:

• Narwal Bala Bye Pass, Jammu – 180006, Jammu and Kashmir: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable to work in rotational shifts as per UK timings?

Education:

Experience:

• total work: 1 year (Preferred)

Language:

Speak with the employer
+91 808289 7299