Job Purpose:
This role will be leading key initiatives for global Health & Welfare Digital transformation, providing leadership to India team and driving talent transformation charter working with global Process Excellence function.
Job Accountabilities:
Provide leadership and management support for India team in the Health & welfare Operation space.
Ensure the team delivers against department’s operational goals like SLA compliance, Timeliness, Risk mitigation and compliance
Make sure strategic messages are reinforced, the team is enabled to contribute to department’s transformation goals related to S&E, process enhancements, automation etc. Work closely in partnership with the PMO & Transformation team driving change for entire India team.
Support critical customer facing platforms and applications
Driving large transformational change involving people and talent reskilling
Candidate Requirement:
Bachelors or Master’s Degree in any function with 20+ years of experience in Operations. A combination of Operations & IT / Implementation is ideal
Prior background in US Health & Welfare or Benefits Administration is a must
Prior background in digital transformation, process design, six sigma is desirable
Location: Bangalore
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