SAAR EDUCATION I PVT LTD Looking for IT Support Specialist at Noida, Uttar Pradesh Full Time

Planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

0+ years related experience

Or an equivalent combination of education and experience

Typical Work Duties

• Provide Tier I customer service and technical support to end-users for hardware and software systems
• Resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Assist users in obtaining access to systems
• Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Day range:

Shift:

Application Deadline: 10/05/2023