Sabre Looking for Associate TN Technical Support (French Speaker) at Bengaluru, Karnataka Full Time

Job Title: Associate TN Technical Support (French Speaker)

Location:
Bangalore, Karnataka, IN

Remote Options (if applicable):
Req ID: 58219

Job Family: Information Technology/Software Development

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description

Under direct supervision provides first level technical support to Sabre Red Workspace users, with the objective of ensuring an optimal installation and configuration that delivers system peak performance. This support is provided both to customers as well as to internal colleagues.

It includes:
Installing and configuring Sabre Software,

Diagnosing and solving hardware/software issues,

Diagnosing and solving connectivity issues,

Using remote access tools to assist customers,

Logging customer enquiries in our CRM,

Working in a team of technology professionals,

Escalating major problems to 2nd level.

Job Requirements

1 – 4 year experience in French Speaking Experience (Voice Process)

Previous experience in similar environments,

Customer orientation and proficient computer software skills required,

Experience in remote troubleshooting and global operation desired.

Advanced level of French (written, speaking)

Advanced level of English (written, speaking)

Willingness to continuously learn and incorporate new knowledge as our technology evolves

Bachelor’s degree or equivalent desired.

Diploma in Computer Software/Hardware /Networking standard course will be a plus.

ITIL/ XML/ API/ SQL Programming will be a plus.

Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be a plus

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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