Salescom Services Looking for IT Desk Support Engineer at Salt Lake, Kolkata, West Bengal Full Time

• Job title: IT Desk Support Engineer.
• Location: Sec V, Salt Lake, Kolkata.
• Functions: IT Desk Support, Windows System Admin, Server Installation & Maintenance, Active Directory, Data & Network Security.
• Office Hours: Monday to Friday – 2:15pm to 11:30pm| Alternate Saturdays till 7:30pm

Role Description: –

For this role, we are looking for an IT Analyst to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. You will supervise the implementation and maintenance of our company’s computing needs.

The successful candidate will have improved skills, proven professional experience, and detailed knowledge of the industry’s best practice processes.

Role Requisites: –

· Thorough Windows Server knowledge in installs & migrations, Microsoft Server 2012/2016/2019, Patching/Deployment of OS server or desktop or both / Applications (SCCM, etc.), Build Management, Desktop Application Packaging, and Deployment general IT knowledge.

· Well versed with Active Directory (OnPrem/hybrid/online) and Group Policy Management – Private / O365 , Office 365/MS Office / Outlook / desktop apps/ Mailbox / OneDrive / Voice.

· Collaboration Skype for Business, Teams, SharePoint, Workspace

· Infrastructure (BackOffice)/ Client Management (User Facing)

· Good understanding of Horizon VDI / VMWare/vSphere Server

· Hands-on experience in Automation, public and private cloud (Azure/AWS)

· Well-equipped with knowledge in Antivirus Management (Kaspersky/ McAfee)

· Working knowledge in SQL/Oracle Server Management

· Hands-on experience in Identity Management / Subscription

· Good understanding of networking & networked devices in a live production environment, understands DHCP, DNS, the configuration of WIFI Access points, etc.

· Good understanding of hardware specification and purchasing related to standard IT or Microsoft products such as anti-virus,Windows PC, all licensing on Business PC Users, etc.

· Nice to have ITIL certification or similar IT Certification

· Must be in a customer-facing IT Support role for a minimum of 1 year, managing information technology and computer systems.

· Plan, organize, control, and evaluate IT and electronic data operations.

· Ensure security of data, network access, and backup systems.

· Act in alignment with user needs and system functionality to contribute to organizational policy.

· Identify problematic areas and implement strategic solutions in time.

· Preserve assets, information security, and control structures.

· Researches and implements technological strategic solutions, maintains a safe and secure work environment, and information technology strategies.

· Strong experience in technically supporting live operations in a managed services arena

· Excellent communication skills in English is mandatory.

Role Items & Job Description:

This is a brief outline & not an exhaustive summary & remains subject to change based upon evolving company needs.

· Complete MSP, Telecoms, & IT on-boarding steps successfully on allotted or self-taken tickets.

· Ability to deliver correct tech or order planning when requested.

· Proactive approach to product & company research.

· Deliver ticketing SLAs in high octane environments

· Successfully undertake specific certifications in Telecoms, Managed IT & Security product domains.

· Deliver successful outcomes in assigned fault tickets with complete fact-find

· Excellent client communication & team coordination skills will be highly desirable.

· Proactive approach at all times with excellent quality of fact-find on all reported items at all times.

· Adopt client communication updates as a process at all times

· Must keep client notes on customer tickets or internal IT Items, updated at all times

· Must keep client privacy information in encrypted form at all times in designated places

· Excellent showcase ability in delivering company outcomes using targeted fact-find & wholesome team work.

· Must adhere to company policies & internal memos at all times.

· Acknowledgement that certain processes would be imperfect however resolutions & outcomes should be paramount.

· Plan, organize, control, and evaluate so as to have on-demand knowledge of related IT and electronic data operations.

· Ensure proactive security of data, network access, and backup systems.

· Act in alignment with user needs and system functionality to contribute to ticketing goals, or successful outcomes.

· Identify problematic areas and implement strategic solutions in high octane real-time need environments.

· Research and implement technological strategic solutions proactively.

· Maintain a safe and secure work environment & show proof any tech policies were proactively implemented.

· Show visible strong progression in technically supporting a managed services operation.

· Must show shining success in a customer-facing Support role for a minimum of 1 year

· Must show shining success in managing tech hygiene.

· Must complete following certifications – Yealink technical, TP-Link & Draytek Technical, Microsoft O365 Fundamentals, Azure-Fundamentals, Zyxel-Technical, 2N-Technical, Hikvision-Technical, full knowledge of VPNs & VLANs, full knowledge of Level-1 IP-PBX on-boarding items & existing client-fault items.

CTC, Bonuses & Rewards: –

Salescom Services Private Limited is an equal opportunity employer in the local industry. Our operations and

company visions are quite a niche and heavily focused on being massively successful operations engaged in next-generation sales & marketing wins, support, and information technology-enabled services & solutions.

CTC for the right employee is not pre-defined as such however will be a best-fit match to the local industry standards. Come, interview with us, figure out if we both are the right fit for each other, and the rest will follow suit.

The current fixed monthly CTC on an average for our IT Analyst is approx. INR 45,000 per month excluding additional bonuses and a raft of other rewards.

Café Facilities, company-funded meals, generous leaves, medical insurance paid for, exposure to game-changing knowledge in UK phone & internet-based technologies & constant re-investments in your training & skill- aided development will be there to gain long term in this role!

Job Type: Full-time

Salary: ₹35,000.00 – ₹50,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Day range:

Shift:

Experience:

• IT Help desk: 2 years (Required)

Language:

• Fluent English (Required)