The IT Techforce Manager will be based in the Salesforce Hyderabad office report to the Techforce APAC Senior Manager within IT Enterprise Operations. This position will be a technical hands-on leader for delivering a world-class support experience for our internal users by driving operational excellence within the local India support team and in coordination with other business partners.
Responsibilities:
The Manager of the IT Techforce team will be responsible for delivering internal end-user IT solutions by managing, evaluating, recruiting, hiring, and developing Techforce Analysts. The manager will interface daily with the technical staff and other managers and will be directly involved in resolving escalations and coordinating the communication of service status related to his/her area of responsibility. The manager will focus much time on building relationships with India Leaders and on people leadership. A strong emphasis will be placed on improving IT Services, while also supporting Salesforce India through high-growth periods. Techforce India team (5 Analysts in Hyderabad and 2 in Bangalore) will directly report to IT Techforce Manager – Hyderabad. The IT Techforce Manager must be receptive to senior management coaching to increase his/her individual and team’s effectiveness.
Responsibilities Include:
Required Skills:
This position requires someone who is outgoing, has excellent communication skills, and enjoy working in a team environment.
Desired Skills/Experience:
Accommodations
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