Manager TECHNICAL SUPPORT : A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Success Agents (Salesforce Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services.
Location: Hyderabad
Work Hours:We are a 24×7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time.
Experience/Skills Required:
Detailed Role & Responsibilities:
Skills Desired
MBA and / or Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etc
Functional or technical application knowledgeAccommodations
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