What you’ll be doing…
The Principal Technical Support Engineer role works with both Tableau Customers and internal Technical Support Engineers utilizing expert-level skills and extensive technical experience to help grow the overall technical and customer service skills of the team, while continually improving the customer experience. Employees in this role will provide expert level assistance to customers and work with the Technical Support team to review open cases, provide advice, and partner on resolutions. In addition, this role will identify knowledge gaps and process opportunities, and provide potential solutions/trainings to address said scenarios.
We operate 24×7 which can involve working during one of the below shifts (not limited to – shift timing can change)
AMER hours (Eastern Standard Time – 5.30 PM/ 6.30 PM IST or Pacific Standard Time – 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)
EMEA hours – 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time
APAC hours – 5.30 AM IST onwards
Work hours can change depending on Business requirements
Some of the things you’ll be doing include
Who you are…
Tableau will operate independently under the Tableau brand, driving forward a continued focus on our mission, our customers and our Tableau Community. The acquisition closed on August 1, 2019, and Tableau is a wholly-owned subsidiary of salesforce.com, inc.
#LI-XB1Accommodations
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