Experience:
1 – 3 Years
Location:
Chennai
Designation:
Tech Support
Degree:
BCA, BCom, BE-Comp/IT, BE-Other, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
Educational Level:
Graduate/Bachelors
Industrial Type:
IT-Software/Software Services
Functional Area:
IT Software – Other
Key Skills:
Application support
Job Post Date:
Tuesday, July 11, 2023
Company Description
Our Client is an emerging provider of global IT consulting and software services. Their group is operating in the UK, USA, Australia, Germany, Hong Kong, India, Poland and Switzerland.
Mainly based in the rich cultural city of Chennai in the south east of India. Their vision is to deliver outstanding technology solutions to all of the group companies that improve business processes, drive efficiencies, support rapid growth and elevate the overall customer experience to a different level.
Job Description
Job Description
Monitoring and Control
o Able to perform various preventive tasks/checks to ensure Production Systems are up and running
o Raise incident/problem and liaise with different teams to ensure a solution for the issues found during checks
o Escalate to the Leads/Managers the findings based on priority and Impact of finding
Incident Management
o Able to monitor and pick up incidents from ticketing tool and resolve with / without guidance and follow up till closure
Problem Management
o Work closely with Problem Managers to identify and fix the underlying issue, follow up till closure
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