SAP Looking for IT Business Services Senior Consultant-Cloud Automation-8-10 Years at Bengaluru, Karnataka Full Time

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

SUMMARY

The Customer Efficiency and Intelligent Automation team in the Private Cloud Customer Center at SAP Enterprise Cloud Services (ECS) focuses on continuous enrichment of customer interactions through managing information channels and platforms, online environments, digital assets, governance, and guidelines for customer engagement channels and communication approaches. The team coordinates and interfaces with internal SAP units to enhance and automate customer interactions and processes through AI, Machine Learning, and Business Process Automation (e.g. workflows, RPA).

Role

In this role, you will use business process analytics and intelligence to identify and create business requirements for automation initiatives in the customer efficiency space. You will work closely with other teams at ECS, determine workload requirements, and support and execute the development, design, and integration of cloud automation solutions using iRPA and the Microsoft Power Platform.

You will define, create and maintain end-to-end process models in Signavio, support business process mining, and determining flows and tool usage. A key responsibility is pro-actively monitoring execution of automated processes to identify and remediate exceptions and update the related tools.

Role Requirements

Min. 5-6 years of hands-on experience with business process automation using e.g. Signavio, SAP Conversational AI, SAP iRPA, and the Microsoft Power Platform. Experience with Service NOW is a plus.

Good understanding of principles, such as business process mining, analysis, design, and monitoring.

Proficient in creating detailed business requirements and process designs.

Excellent understanding of cloud architecture principles, such as Hyperscalers (AWS, Azure, GCP), networking, programming/scripting, and security for automation solutions

Good knowledge of SAP product portfolio

Experience with stakeholder management, project management, and customer communications

Strong communication and analytical skills

High ambition, drive and focus on results and execution

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 340482 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.