Location:
Bangalore, India
Location: Bangalore, India
About Us
Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.
Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: www.sapiens.com.
Responsibilities:
Managing the Global Service Desk Team in India (Reporting to Global Service Desk Manager).
Approve, create, and enforce working procedures in the IT Service Desk team.
Maintaining and Monitoring daily work in the IT Service Desk team according to the Global SLA.
Responsible for escalation and to be escalation point in the IT Service Desk team.
Owner of Projects in the Global Service Desk.
Collaborate with other IT groups Globally.
Requirements:
At least five years of experience as a customer support team leader in a global team supporting US-based customers – a Must
Excellent communication skills with excellent verbal and written English- A must.
MCSA/MCSE certified – a Must
Ability to multi-task, fast learner, excellent analytical skills, self-learner.
Experience in managing projects.
Experience and knowledge on ServiceNow– strong advantage
Self-driven and independent able to take responsibility and proactively carry out tasks as a self-contributor.
1-2 Years of experience in Networking Platform.Responsible for monitoring and supporting high availability of production systems and applications by using...
Apply For This JobDivision Overview IT division comprises multiple teams tasked with delivering higher quality products and services to internal and external users....
Apply For This JobRESPONSIBILITIES:* Coordinate project management activities, resources, Schedules, and information.* Assist with managing tasks to internal teams and schedule management.* Monitor...
Apply For This JobWe are Sinch. Even if you don’t know us by name or recognize our logo yet, chances are you have...
Apply For This Job1) IT administer trouble shooting for software applications and hardware problems. 2) English Medium 3) for making paperless office 4)...
Apply For This JobCreate awareness and develop the brand marketingCommunicate with target audiences and build and develop customer relationshipsField salesAble to explain the...
Apply For This Job