Saroj Institute of Technology and Management Looking for IT Engineer at Lucknow, Uttar Pradesh Full Time

Provides the first line of support for users either calling or visiting inside campus

Takes calls and emails from end-users that need assistance throughout the day to troubleshoot help desk ticket issues, this includes working with on-site and remote users

Investigates user problems and identifies their source; determines possible solutions; test and implements solutions

Troubleshoots application to identify and correct malfunctions and other operational difficulties

Manages the Helpdesk and suggests enhancements in process and procedures

Assists with network and PC preventive maintenance logging efforts and company antivirus to ensure data integrity

Works with setup and installation of equipment to include; PC’s/laptops, printers, desk phones, etc.

Builds and maintains images to deploy for new user laptops and PC’s

Coordinates daily requests such as adding/deleting users, maintaining email groups, and other miscellaneous IT requests

Advanced knowledge of switching, LANs
Advanced knowledge of DHCP, DNS and TCP/IP

Job Type: Full-time

Salary: ₹10,000.00 per month

Schedule:

Experience:

• total work: 1 year (Preferred)