Saxo Bank Looking for Technical Lead – Service Desk at Gurgaon District, Haryana Full Time

About the job:
Qualifications: At least a Bachelor’s/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent

Key Responsibilities/Outcomes:
Dealing with incoming incident/service requests in a professional, courteous manner over the phone, ITSM Tool, Chat etc.

Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products/application/database.

Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Troubleshoot various technical issues; network issues, user access issues, application related issues, , etc.

Demonstrate intermediate problem-solving skills and efficient troubleshooting skills.

Work independently on technical tasks for Service Desk, complying to relevant best practices.

Play an active role in training the team members on process-related issues.

Implement technological changes to enhance support functions.

Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team.

Working knowledge on Applications/Databased; example Windows, Mac, mobility, AD, Oracle, Exchange (O365), SharePoint, Citrix, Cisco, Outlook, Skype for Business, VMWare, PowerShell etc.

Knowledge on ticketing tools in the current market such as ITSM Remedy, Service-Now.

Certification will on any field will be an added advantage.

You will be successful in this role if you have:
Knowledge of Windows, Intune Company Portal, AD, Access Management, Exchange (O365), SharePoint, Cisco, Teams, PowerShell etc

Identify and implement corrective actions.

Managing day to day workload, prioritizing when necessary.

Agility for quick learning & working in a team

Willing to work in rotational shift.

Core Competencies:
Excellent communication skills

Accuracy/Attention to Detail

Computer-Based Customer Support Tools

Customer Service Management

Customer Support Function

Flexibility & Adaptability

General Computer Competencies

ITIL (Information Technology Infrastructure Library)

Problem Solving

Service Request Management Process

Technical Troubleshooting

We offer:
Online trading is evolving at a rapid pace. That’s why innovation and development are crucial parts of our culture. We have close to 850 IT employees across the globe who are constantly improving our award-winning trading platform.

At Saxo technology and the business are integrated into the same teams, ensuring end-to-end ownership. We organize ourselves based on what we want to do for our clients rather than on subject matter expertise, to make sure we make a positive impact on our clients.

We encourage new ideas and promote individual ownership of projects and tasks. In that way, every challenge and every achievement in your career belongs to you.

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply:
Click the Apply button to create an account and upload your resume (and a short motivation). We look forward to getting to know you better!