We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
Roles and Responsibilities
Provide support to customers/users where the product is highly technical in nature
Provides technical support to field engineers, technicians, and product support teams
Reports design, reliability and maintenance problems or bugs to engineering
Willing to travel as per customer needs and expectations
Required Candidate profile
Minimum Experience of 5-10 years supporting global customers
Any Degree preferably BE/BTech/MCA/MSc or any equivalent degree
Excellent written and verbal communication skills
Good knowledge of Tech Support processes
Strong skills in Troubleshooting for Windows OS/Active Directory
Excellent knowledge in Network Protocols
Knowledge in endpoint security domain is a strong plus
Good knowledge of Cloud Networking is desirable
Certifications like CCNA and MCSE are desirable
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
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