Where you fit
Understands, delivers or improves the range of activities necessary to seamlessly integrate and operate one of the world’s largest IT estates. The scope covers service management activities, Hybrid on-premise and Cloud operational landscapes with many integration points; and the integration of the interdependent services of diverse internal and external service providers into end-to-end services which deliver value to Shell.
Actively contribute to value delivery through “One Team – One Goal”, “Self-Organizing” and “Continuous Improvement” agile principles. We operate with strong emphasis on teamwork and close collaboration across all roles and functions
What’s the role?
Troubleshoot issues in Workday landscape & integrations to multiple systems – deploying fixes and/or working with other systems support teams to identify/deploy fix
Monitor end to end Workday landscape using monitoring tools, investigate and pro-actively fix systemic issues either through system changes or working with other systems support teams
Ensuring integrity of the end-to-end landscape, data flows and integrations with connected systems throughout the change and deployment lifecycle.
Have a solid understanding of user needs – capture/clarify requirements to enable impact analysis and delivery of committed change requests in Workday through sprints
Exercise robust end to end testing (both positive and negative) and without interruption to the end users.
Assess vendor releases – including engaging with relevant stakeholders to identify and manage impact
Stay up to date with Workday Product development and Community, utilizing best practices and technical documentation available
Engage on daily basis with colleagues from HRIT DevOps Team (Product Owner, Scrum Master, DevOps Analysts, DevOps Engineers, security, Information Risk Management (IRM) & other IT and HR areas specialists) and actively participate in scrum ceremonies
Support backlog refinement, spring planning and delivery of committed work, by providing technical suggestions, estimating required effort, identifying risks and dependencies, and surfacing impediments.
Role requirement
Bachelor’s Degree or equivalent work experience and minimum 5+ years of experience in information technology
Minimum of 2 years’ experience in complex organization or equivalent in Workday Technical Production Support environment – with active support experience in key business “Moments that Matter” (e.g., Payroll, Annual Merit, Bonus, Benefits cycles)
Awareness/knowledge of agile project management methodologies, scrum ceremonies and DevOps ways of working
Ability to understand and aggregate Workday product knowledge quickly
Technical area: Workday’s Integrations – STUDIO, PECI, CC, DT, API, EIBs. etc. and Workday’s Reports – ADVANCED, MATRIX, TREND, BIRT etc.
Well-developed communication skills, including the ability to communicate at all levels within the organization and to establish and maintain good working relationships with key internal and external stakeholders in HR and IT areas
Skilled in systematically troubleshooting complex issues to a root cause and report out to stakeholders in business language
Skilled in investigating and fixing complex issues with across organizational boundaries, including vendors
Ability to synchronize with technical and non-technical team members and cross skilled teams to deliver sprints smoothly
Emotional intelligence traits (i.e., patience, listening, self-reflective, thoughtful, ability to build trusting relationships, reasoning, and understanding) preferred.
Knowledge of HR systems & applications (e.g., Workday, SAP, Salesforce, etc.) and understanding of IT organization and ways of working will be an asset. Previous role and background in Workday process administration is an advantage.
Fluent in English (verbal and written)
Company Description
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.
Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.
An Innovative Place to Work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An Inclusive & Progressive Place to Work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
A Rewarding Place to Work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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