Shell began operations in India more than 80 years ago. At Shell India, we invest in our people through our industry-leading development programmes, which sees our employees thrive and gain access to experts on a local and global level. To date, we have invested more than US$ 1 billion already in India’s energy sector alone, in socially and environmentally responsible ways. Shell is the only global major to have a fuel retail license in India.
The Powering Progress strategy launched early 2021 confirmed the strategic position of the IT Bangalore hub in the energy transition journey. Shell continues the investment in the hub to support the S/4 journey for its key ERP SAP systems.
Where you fit in
The IT Operations Engineer will become a key player in operating Shell’s central SAP Business Technology Platform (BTP). You will work together with Service Management teams to deliver stable, reliable and secure application and infrastructure services to business end users. The tasks will be done in close cooperation with Application Support colleagues, Project Delivery team (CoE) and infra suppliers and vendors primarily SAP.
What’s the role
As an IT Operations Engineer, you are responsible to help resolve issues ensuring business continuity for Shell’s BTP Landscape. The role offers the opportunity to upskill in SAP’s latest BTP technology to investigate operational BTP platform issues, determine root cause and to define and implement fixes to restore the service.
You will support the BTP Operations Landscape Manager to analyze and resolve operational incidents:
Provide second line operational IT support for BTP including ticket resolution on BTP
Work on incidents raised against the BTP platform
Work on problem tickets to find a root cause of a problem or incident.
Help in automating tasks using java or python scripting
Executing requests to deliver new demands from customers
Maintain Azure VM’s that run BTP connectivity services
Be involved in delivering new capabilities on the BTP platform
Analyze complex business processes, conduct workshops to gather, evaluate, document business needs, critical requirements and translate these into functional specifications
Support incidents per Business Service Level Agreement (SLA). Resolve escalated multi-discipline technical application and infrastructure incidents end to end per business SLA.
Cooperate with support and project management teams on technical feasibility and considerations, prepare detailed technical plans, evaluate test results and to ensure supportable solution is being deployed by the projects
Hand-on experience on the technical and business aspects of configuration management, system security requirements, the operations and maintenance of systems being supported and proposed system recovery procedures.
Identify opportunities for continuous improvement and provide feedback on the delivered service from suppliers
What we need from you
Educated to a degree level in information technology.
Excellent communication and influencing skills.
Good customer liaison skills across all organization levels
Work well under pressure. Deliver solutions fast, but to quality and in a compliant way.
Able to work on shift to cover support users in other countries.
Strong problem analysis and troubleshooting skills
Good time management skills, ability to multitask to manage conflicting requirements
Able to communicate clearly in spoken and written English
Ability to work with teams from different cultures and in different time zones in a global, virtual environment.
Conceptual understanding of networks (routers, firewalls, ip networks)
Concepts of SDI integration with SCP and other source systems
Concepts of CPI development & trouble shooting
Fiori Configs for SAP BTP/SCP Neo
Fiori Configs for SAP BTP/SCP CF
End-user Management in SAP BTP/SCP
Understand OSI model (application vs network)
Understand API’s and managing API’s
Have knowledge of scripting languages and automation
Experience with SAP Basis administration and database management
Concepts of microservices and/or containers
Experience with remote product administration, maintenance, troubleshooting and upgrades
Security vulnerability notes & CVE notes – Assess impact, relevancy and plan and deploy remediation
Strong problem analysis and troubleshooting skills
Good time management skills, ability to multitask to manage conflicting requirements
Able to communicate clearly in spoken and written English
Ability to work with teams from different cultures and in different time zones in a global, virtual environment.
Knowledge of platforms like Azure, AWS or BTP
Knowledge of SAP HANA administration, Cloud Integrations
Experience in IT Service Management.
Basis skills in HANA DBA and/or HANA Performance tuning is a bonus.
Experience working with information risk management controls and ITIL processes
Expertise skills in Oracle DBA and/or ABAP Performance tuning is a bonus.
Translated Company Description
COMPANY DESCRIPTION
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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