Job Family Group:
Information Technology (IT)
Job Title:
IT Process and Compliance Analyst
Job Description:
This is an excellent opportunity to join a team responsible for IT Support of Shell’s industry leading WellVantage technology. Shell uses WellVantage, a set of innovative drilling technologies that combine real-time data, remote operations, and drilling automation which help to improve safety, increase operational efficiency, and control the costs associated with drilling. These modular systems are based on Kongsberg Digital (KDI) software and hosted in AWS and with additional Shell Proprietary applications for Analytics and Advanced calculations. The key components are:
Shell WellVantage Real-time Connect, Modelling and Optimization, AIOps Automation Platform
The Purpose of IT process and Compliance Analyst is to transform IT Service Management and improve the IT Processes for WellVantage Team, to improve process and compliance for Secure, reliable Operations.
What Is this Role?
The role is part of WellVantage Team to ensure IT Service Management Processes are adhered in accordance with Shell Processes and Governance Policy. These are delivered through Shell ServiceNow and associated tools. In this role you will also be accountable for Vulnerability remediation in WellVantage IT landscape by coordinating with different Stakeholder like IRM, Technical, Suppliers Team. You will help ensure a robust user experience for Shell’s users of IT processes, help ensure reliable and secure operations and continue the IT process digitalization journey.
In this role you will work with WellVantage Team, Service Now Team, Information Management, IRM to ensure effective process embedding.
Roles and Responsibilities:
Driving effective process to integrate, implement and embed WellVantage Landscape Infrastructure Assets in Inventory Module of Service Now.
Ability to maintain and Support hardware and Software lifecycle asset management tasks.
Have Strong knowledge of Configuration Management in Service Now CMDB to manage onboarding/updates/ decommission of WellVantage related CI.
Maintain quality of CI information entered into Service Now CMDB.
Should understand Change Management ensuring successful adherence to Change Processes.
Ensures 100% process and controls compliance on IT Application Changes.
Should interface with S&TM (Supportability and Transition Mgmt.) team for ensuring all governance related Process are followed in a Project lifecycle especially before AtO.
Identify improvements opportunities using market developments and technologies and embed as best practices into ways of working.
What We Need from You?
Success in this role will demand strong IT process knowledge and the ability to collaborate with multiple, cross discipline, cross organizational stakeholders virtually. Your ability to comprehend tooling and complex interfaces and how these impact Service now portal and knowledge management.
Mandatory Qualifications & Skills:
4 to 8 years of experience with ITIL Framework as well as ITSM
3-5 experience with Service Now tool and ability to run Reports and queries within the Tool
Good experience in executing and managing ITIL Configuration processes.
Should understand Asset Management process in Service Now.
Able to work independently across different organizational boundaries, cultures and in a globally and virtual environment
ITIL Certification is a pre-requisite
Your success will also be subject to your ability to deliver results in a matrix organization and drive delivery excellence through influence and One Team behaviors. Good interactive and communication skills using multiple techniques is required to build credible, sustainable relationships with IT business stakeholders and suppliers.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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