Shell Looking for Site IT Operations Analyst-S&TM at Bengaluru, Karnataka Full Time

What’s the role?

The role Site IT Operations Analyst-S&TM to work closely with Support, Delivery, Projects, and functions to ensure that Supportability deliverables are in place prior to handover; including SLAs (and associated contracts and agreements), end to end Support Model (including staff, processes & tools), Compliance assurances and others. In addition, the person will act as a technical advisor to the project on offerings, architecture, licensing considerations throughout the project lifecycle, which often requires knowledge of technical and enterprise Processes.

Translated Company Description

Dimensions

Provide integrated planning of transition requirements for solutions from project to operational support.

Engaged from Project Initiation phase onwards to understand design impact on IDSO operations, UX and support budget.

Partner with Projects, IRM and Architecture to define deliverables in a risk based approach

Define activities & criteria for designing, building & operating a secure & reliable solution

Act as trusted advisor to the project and on-behalf of support to plan for and deliver seamless transition of the project end-to-end solution into the support environment.

Consult on ways to improve function and reduce transition and support costs.

Provide guidance and advice on transition to support of new services including interfacing tools, processes, knowledge, training, service development, contracts, licenses, and relevant communications.

Assure the solution handed across is compliant with relevant security standards, Business Continuity Plans & Disaster Recovery Plans are delivered, License Management is agreed, asset inventories are up-to-date and signoffs & involvement of key support staff are sought & delivered

Assure that prior to products and services being moved into production, the configuration details of associated support processes and tools are updated to reflect the implementation

Qualification

7+ years overall experience of which atleast 3-4 years’ experience in application support, development, IT Service Management Operations &/Or Project Management

Fair understanding of Cloud, infrastructure, configuration etc

Fair understanding of DevOps, Agile and Product ways of working

Strong IT Service Management skills around Transition, Change and Incident management processes.

Understanding of Retail Sites infrastructure and business is a plus.

Strong stakeholder, interpersonal relationship, and negotiation skills

Ability to deal with conflict and ambiguity effectively

Project or Programme Management competencies

Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels

Understanding of business support requirements

Experience determining costs for applications and solutions

Disclaimer

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