Work with internal stakeholders and key leadership managements in all aspects of governance and PnL accounting, revenue, opportunities and Customer handling and management of key metrics like NPS, CSAT, SLA, Account Retention, etc. for the department
Perform PMO tasks supporting the Client Delivery department change activities for client Accounts. Assist in the day-to-day collation of data and reporting for departmental activities such as capacity planning, resource management, forecasting, project planning, etc.Deliver high quality reporting to project stakeholder’s senior management and clients, as needed
Create project plans against each program/ initiative on weekly/monthly basis and track its status till closure, highlighting risks and gaps by efficiently coordinating with multiple internal and cross department functional teams
Manage the onboarding and off boarding process for staff joining or leaving the Team.Achieve continuous improvement in operational and process performance, proactively detecting process related problems or gaps, conducting diagnostics, and making recommendations for resolution/closing identified gaps.Coordinate all project resource training including design, notification, tracking, and verification of required courses and their completion.Hands on & configuration to design ability on various performance, daily operations tracking tools/ software and ready to apply and learn to implement new tools and drive adoption for same in the department.Ability to drive automation to reduce manual tasks by introduction and evaluation of new software tools by coordinating with Vendors and proposing the same for department use as needed
Note – Having min exp as PMO 8yrs, manage multiple banking projects
Notice period – within 30 days only
Female Candidate Only
Job Location: Noida
Education: BE/B.TECH/MBA/MCA
Experience: 12 to 15 yrs
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