Job Description
Position at Ingram Micro
Job Description
Section 1: Identifying Information
Position Title:
Associate Engineer, Software Development-IND
Job code:
Grade:
L1 – Associate Professional
Date Prepared:
August 2022
Reports to:
Supv., Software Development/Manager
Prepared by:
Carolyn Beljot
Department:
Global IT
Business line:
Positions reporting to this position
Target team :
Country/City:
India/Chennai
Section 2: Position Summary
The Engineer primary role will be to provide support for incident tickets, as well as on-call support (on a rotational basis) for systems written in C/C++, Cobol, CICS and Oracle databases running on Windows and Linux. Support includes analyzing and providing resolution of the incidents. The resolutions should be permanent in nature, as to prevent repeat of the incidents. Permanent resolution can entail the development, testing, implementation, and monitoring of system changes. The Engineer is also responsible for following the Ingram Micro chosen applications development standards and methodologies.
The Engineer efforts will be primarily in support of resolution of incident tickets.
Support of incident tickets, as well as on-call support can entail working outside of normal business hours or off shifts.
Section 3: Responsibilities, Supporting Actions & End-Results
Guidelines: List the essential responsibilities, functions and/or activities, provide the supporting actions to describe how the work will be accomplished and provide the desired end results. List the responsibilities in order of importance and the estimated percentage of time for the responsibility (no one responsibility should be greater than 60% of time or less than 10%). The most important responsibility is not necessarily the one where the most amount of time is spent.
Major Responsibility:Incident Management Support
Supporting Actions:
End Results:
Percentage: 75%
Major Responsibility:Systems Development and Implementation
Supporting Actions:
End Results:
Percentage: 20%
Major Responsibility:Systems Analysis and Design
Supporting Actions:
End Results:
Percentage: 5%
Section 4: Decision Making Authority Level
Guidelines: Describe the authority held by the position by listing the main decisions that the position is free to make and explain the decisions that depend on the position’s advice.
Decisions free to make:
Determining resolutions to on-call issues and incident tickets.
Design & coding approach for system changes.
Explain the decisions that depend on position’s advice:
Documented Problem Incidents (PBI’s).
Permanent resolutions to production issues
Section 5: Scope/Dimensions
Guidelines: List the main quantitative measures that define the and scope of the position (headcount, budget, profit dollar target).
N/A
Section 6: Job Qualifications and Educational Requirement
Guidelines: Provide the education, experience, skills and competencies necessary to perform the position.
A Bachelor’s Degree with an IT emphasis is required.
Minimum of 1-3 years experience needed in programming using the languages pertinent to the position.
Knowledge/experience withCOBOL, CICS, JCL, IMS, DB2 and Oracle Database programming language.
Good to have experience with Microsoft C/C++, ANSI C, Cobol and Linux/Unix Operating systems.
Familiarity of tools used in the above programing languages is required.
Ability/desire to analyze business problems and requests from one or more sources to formulate solutions of moderate to significant complexity.
Section 7: IM Competencies
Guidelines: Provide the IM Competencies necessary to perform the position.
COLLABORATION AND INFLUENCE: Interpersonal Savvy
COLLABORATION AND INFLUENCE: Communicates Effectively
COLLABORATION AND INFLUENCE: Collaborates
COLLABORATION AND INFLUENCE: Builds Networks
COLLABORATION AND INFLUENCE: Persuades
RESULTS ORIENTED: Drives Results
RESULTS ORIENTED: Ensures Accountability
RESULTS ORIENTED: Action Oriented
TEAM LEADERSHIP: Instills Trust
CHANGE AGENT: Being Resilient
CHANGE AGENT: Manages Ambiguity
CHANGE AGENT: Self Development and Nimble Learning
CHANGE AGENT: Situational Adaptability
JUDGEMENT AND DECISION MAKING: Manages Complexity
JUDGEMENT AND DECISION MAKING: Decision Quality
Section 8: Other Information
Guidelines: Indicate any information that would be helpful in understanding the nature, scope or purpose of the position, or any unusual or hazardous conditions associated with performing the position.
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