Siemens Mobility Looking for IT Network Service Manager at Bengaluru, Karnataka Full Time

Job Description

Job ID

373487

Company

Siemens Healthcare Private Limited

Organization

Siemens Healthineers

Job Family

Information Technology

Experience Level

Experienced Professional

Full Time / Part Time

Full-time

Remote vs Office

Office/Site only

Contract Type

Permanent

Overview

The successful candidate will be serving as Network Service Manager for connectivity team supporting service management topic for Siemens Healthineers Global business.

Responsibilities

• You will ensure implementation of ITIL process on new projects and adherence to process in operations.
• You will review service management KPIs as well as other performance data to ensure respective performance of the service provider
• You will oversee the quality of the delivered IT service and solution that support Healthineers business requirements
• You will collect new demand, develop, and prioritize pipeline of business demand on an ongoing basis
• You will support Consulting and Troubleshooting of IT infrastructure issues working with Business, IT partners and various IT teams and provide SME support for major incidents as needed

Required Knowledge and Experience

Education: University degree in engineering / computer science of similar

Certification: ITIL foundation V4, CCNA.

Experience: 8-10 years of relevant work experience as a service management professional.

• 3-5 years of relevant work experience as a service manager for IT Network/Security teams.
• Knowledge and experience with ITIL processes. ITIL Certification is preferred
• Ability to present ideas in business-friendly and user-friendly language appropriate to both executive and managerial audiences
• Ability to effectively manage relationships with other infrastructure teams, application teams, stakeholders, business, and customer representatives
• Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
• Provide SME support for major incidents as needed; Consult, Troubleshoot and Solve IT infrastructure issues working with Business, IT partners and various IT teams
• Drive Service Orchestration Management with the development of roadmaps for implementations related to Network services
• Oversee the delivery of quality IT solutions that support Healthineers business requirements ranging from direct requests from the business to complex and cross sector Global strategic initiatives
• Ability to rapidly acquire technical skills and passion for continuous learning
• Enterprise level Networking knowledge in multiple technical areas including:

a. Networks (LAN, WAN, WLAN, Switches, Routers, Load Balancers, Proxies)

b. Systems (Windows, UNIX, Linux)

c. Information Security (Firewalls, VPN, Proxy)