Simplifai Looking for Technical Support Engineer at Pune, Maharashtra Full Time

Simplifai is a Global IT company specializing in process automation with help of

Artificial Intelligence. We are looking for Technical Support Engineer at our Baner,

Pune Office.

Job description

• Responsible for 1st and 2nd line support for our customers using Simplifai’s

Digital Employees

• Respond to customers within SLAs with proper plan for resolution and make

sure customers are happy and getting good customer service

• Identify user errors, application issue (ideally specific part of the application)
• Troubleshoot and debug error logs and report failures to correct 3rd line with

as much information as possible

• Coordinate with product owners and customer leads to make sure support

documentations and SLAs are always up to date

• Build support organization from scratch and setup processes and routines
• Documentations and training of new products and training the team
• Monitoring Cases against SLAs and provide Skills

Candidate Profile

• 3 to 5 years of experience as Technical support engineer providing support for

complex IT systems in international environment

• Understanding of Software development technologies will be an added

advantage.

• Excellent communication skills in English both written and verbal
• Should be able to setup workflows and documentations for L1, L2 and L3 as

per SLA per customer

• Experience in building and motivating team in added advantage
• Will be ready to work in rotational shifts