Skillventory Looking for IT Digital Operations & Support Manager For a leading FMCG Brand at Gurgaon, Haryana Full Time

From 4 to 9 year(s) of experience

₹ Not Disclosed by Recruiter

Gurgaon/Gurugram

or

Job Description

Roles and Responsibilities

Experience:
With minimum experience of 4-5 years in a role in e-commerce operations support

Good communication skill; fluency in written and spoken English

Good technical understanding of ecommerce platforms and working of backend IT systems

Experience in managing a team internal as well vendor partners

Duties and Responsibilities:
Monitor Support SLAs and ensure compliance.

Train and manage a team of support engineers to handle various menu related CR tickets, performance andavailability related support tickets.

Work closely with the franchisee partners Tech team to co-ordinate and track closure of tickets on time.

Ensure effective communication on issues with the Development / Engineering team.

Track and maintain e-commerce governance key KPIs – order statistics, failure reasons, availability etc

Work closely with multiple internal & external stakeholders to ensure smooth daily operations

Needs to address promptly and professionally operational challenges highlighted by stores and partners

Identify areas of improvement and review policies to the continuously improve governance.

Generate and analyze reports to review operations and support daily BAU challenges

Lead the field teams through expansion, business and environment changes as needed

Set and maintain high standards of quality, productivity, efficiency, and service

Role:IT Support – Other

Salary: Not Disclosed by Recruiter

Industry:FMCG

Department:IT & Information Security

Role Category:IT Support

Employment Type:Full Time, Permanent

Key Skills

Customer SupportIT SupportOperationsDigital Operations

Education

UG:B.Tech/B.E. in Any Specialization

PG:MBA/PGDM in Any Specialization,MCA in Any Specialization

Company Profile

SKILLVENTORY

A leading Talent Search Firm

Recruiter Name:[email protected]

Contact Company:SKILLVENTORY