Skylark Looking for Desktop Support Engineer at Bengaluru, Karnataka Full Time

Job Description:

Exp: 2+ years of experience as a Service Desk/Technical Support

Skills: Mandatory experience with VPN, O365, Remote Support, Active Directory, Troubleshooting – Printer Issues, Bit Locker, MS teams, BIOS

Notice Period: Immediate to maximum 30 days

Shift: Rotational Shift 24*7

Location: Bangalore

• Excellent communication skills.
• Work experience on Service Desk with good knowledge on VPN, Office365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS.
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore.
• Work from Office is mandatory, No option of hybrid and WFH.
• 24*7 Shifts are mandatory.

Regards,

HR Yalini

8072733209

[email protected]

Job Type: Full-time

Salary: ₹350,000.00 – ₹550,000.00 per year

Shift:

Ability to commute/relocate:

• Banglore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT (Preferred)
• total work (Preferred)