SmarTek21 was founded in 2006 as an IT services company focused on Microsoft technologies that rapidly widened to provide high-end consulting and development services in multiple technology areas and platforms. Our services areas focus on product architecting and development, digital transformation and data/apps integration, cloud enablement/ migration, and AI based conversation and transaction platform. For our Products, SmarTek21’s flagship enterprise Conversational AI and Cloud-based Data Management solutions help transform the relationship between an organization and its data.
Excellent spoken & written English language skills
Customer service skills ability to communicate effectively with internal & external customers
Ability to identify and diagnose issues and problems
Categorize and record reported queries and provide First call solutions
Support Problem identifications
Advise users on an appropriate course of action
Perform remote technical troubleshooting and offer solutions.
Direct unresolved issues to the next level of support, by logging the issue in Service Now
Contributes to the creation of support documentation.
0-2 years+ Service Management experience in L1 and L2 call center operations
Experience with Service Now and other ITSM systems.
Ability to look to ways to improve the existing process and service.
This role requires associate to be willing to work in rotation shifts.
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