Key Responsibilities
1. Acting as a point of contact to support service users and customers reporting issues, requesting information, access or other services at DIAL.
2. Define processes as per standard requirements and best practices
3. Continually improve the implemented processes
4. First point of contact for users for all IT queries and concerns
5. Work closely with IT operations team to identify improvements
6. Handling users queries on both calls and mails
7. Handling all access request of users (Such as USB, VVIP, FAR and CAR request)
8. Handling incident Breach notifications and coordinating with relevant team for incident resolution with predefined SLA
9. Getting relevant approvals from client and process managers as when required based on customer request
10. Assigning tickets to relevant teams as per user concern
11. Track the closure of all pending activities, internal and external audit findings
Desired Candidate Profile
1. 1 to 3 years of experience in IT Services management
2. Good knowledge on IT CRM tools
3. Zeal to learn, logical, analytical, & problem solving abilities. Ownership of activities. Dedication & diligence. Aim to perfection
Work Days
Day Shift
2:00 PM – 11:00 PM
Night Shift
10:00 PM -6:00 AM
Rotational Week day off
Compensation
Day Shift -18000- 20000 INR per month
Night Shift – 20000-24000 INR per month
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 – ₹24,000.00 per month
Schedule:
Application Question(s):
Education:
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