SmartQ Looking for IT Technical Support Executive at Bengaluru, Karnataka, India Full Time

Job Overview:

SmartQ, a leading provider of workplace experience solutions including Digital Cafeteria, Food Services, and Safe Workplace, is seeking a highly skilled Flutter Lead to join our team. As a Flutter Lead, you will be responsible for driving innovation and modernization of our current data architecture to meet the evolving data needs of the organization. Your role involves developing and implementing a modern data architecture that revolutionizes our data capabilities, empowering data-driven insights and informed business decisions. Collaborating with cross-functional teams, you will design cutting-edge data solutions and provide data-driven insights to support the organization’s data engineering requirements.

Responsibilities:

• Help resolve software and technical questions for the internal users efficiently and effectively

• Gather the required information necessary in order to best handle application & technical inquiries

• Manage customer expectations regarding estimated response times for issue resolution.

• Resolving the issues through Phone, chat, and email communication channels.

• Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support organizations.

• Extensively research and document customer technical issues.

• Collaborate with Technical Support team members to properly manage users’ inquiries and escalate when appropriate.

• Partner with Technical Support team members on various strategic projects when needed

• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.

• Run monitoring reports for usage, performance, and/or availability.

• Document solutions for knowledgebase and bring new ideas for innovation and automation excellence into the Support team.

• Passion to be a part of a hard-working and winning team

• Willing to work over weekend coverage, if needed.

• Ability to multitask in a fast-paced environment

• Excellent ability to learn and articulate software-related and technical concepts

• Strong active listening skills and excellent written and oral communications skills

• Excellent Customer Service Orientation

• Strong attention to detail when communicating with customers (verbal & written)

• Ability to empathize with customers and convey confidence

• Expertise working with Microsoft Excel & Strong documentation skills

• Responsible to configure and dispatch hardware to the sites

• Responsible to maintain asset reports

Who we are and what we do:

SmartQ is a leading B2B Food-Tech company that solves complex business problems with the help of innovative solutions and cutting-edge technology.

We are an MNC – multinational company that has its presence across 14 countries with more than 600 clients and a strong family of 500+ people, Bengaluru being our headquarters is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world’s largest foodservice company – Compass group which has an annual turnover of 200 billion pounds.

Our Digital cafeteria suite transforms any conventional cafeteria into a digital one making it a Queue-less, Cashless & Contactless cafeteria. We are a customer-centric company that has developed more than 25 tech products to provide the convenience of ordering and engaging customers at their fingertips, hence enabling the world-class cafeteria experience.

While technology is the DNA of our company, Food aggregation is in our hearts.

Our Aggregation vertical helps clients by working with a diverse set of food partners who are carefully analysed & handpicked. We Nurture them to provide excellent food service with a core focus on health, safety & consistent quality. SmartQ’s menu engineering ensures the likes and tastes of the client & brings the best out of the food partner resulting in the ultimate food experience at the cafeteria.

Food breaks are fun again with SmartQ!

Note from CEO:

With the opportunity of influencing the way more than 2 billion meals get consumed across the globe, working at SmartQ comes with a great privilege and responsibility. At SmartQ our vision has flowered from a deeply rooted emotion to Mother Earth and ourselves, as to

• Enable people to make healthier choices for themselves and the planet
• With the help of cutting-edge technology and the most vibrant minds coming together we are on the path of building towards this larger Goal.
• Come join us in this eventful, and purpose driven journey at SmartQ.