Softcell Technologies Global Pvt. Ltd. Looking for Senior Technical Support Specialist at Bengaluru, Karnataka, India Full Time

Softcell provides IT solutions to enterprise customers across the country. We believe in delivering robust solutions in IT Security, Data Centre Technology, Cloud Management Solutions and Engineering Solutions. We are also one of the leading distributors of software and hardware solutions to organisations across a wide variety of business verticals.

Roles and responsibilities:

• Strong experience working on implementation, configuration and administration of Next-Gen Firewalls i.e. PaloAlto Firewall /Checkpoint Firewall

• Strong experience working on implementation, configuration and administration in secure web gateway/Proxy/ ZTNA/NAC/CASB/CSPM/CNAPP solutions

• Provisioning solutions, based on consultation with the customer

• Develops an understanding of customer engagements (objectives, project scope, business and technical requirements) to ensure expectations are met.

• Produces project-related documents including any required technical architecture diagrams. These documents might include SOW, High-Level Design, Low-Level Design, Migration Plan etc.

• Hands-on experience in migrating the firewalls/Proxy/ZTNA/NAC/CASB/CSPM/CNAPP

• Upgrade firmware, security patches and latest software upgrades as per client policy

• Good understanding knowledge and hands-on in Firewall Policy, Routing, security profiles and policy fine-tuning

• Should have Knowledge and hands-on in SDWAN

• Basic knowledge of core networking technologies such as TCP/IP, DNS, and DHCP.

• Extensive knowledge and hands-on experience in Next-Gen firewalls for activities including Firewall HA, Site to Site VPN and client VPN

• Extensive knowledge and hands-on experience in ZTNA/Proxy/NAC/ CASB/CSPM/CNAPP solutions

• Quickly respond, good troubleshooting skills and implement resolutions for client issues

• Independent handling and managing severity

• Should be able to meet the defined SLAs for service delivery signed off by clients

• Execute approved maintenance activities and configuration changes

• Provide telephonic, Remote, onsite or email support to clients when required

Skill sets: Firewall / Secure Web Gateway /Proxy/ ZTNA / CASB / CSPM / CNAPP / PaloAlto Firewall/ Checkpoint Firewall / ZScaler /Netskope / Forescout NAC / Network access control NAC