o Restoration of missed files from the file server as per the user requirement
o Management of security logs in servers as per retention requirement.
o PSM: Media handling Movement to & from fire safe / external site/ register management
o Escorting external Support engineer for hard trouble shooting / replacement /Installation
o Asset management / SHC /MEF/CEP
o Network server’s OS & Patch management governance as no access given to IBM / Contract resources.
o Vulnerability closure on local servers
o Build of local servers by following Global Build Process.
o Backup / ETOC / escorting support team visit for hardware installation / Hardware ticket
o Media handling Movement to & from fire safe / external site/ register management
o Monitoring of PAN India Circle tickets and taking action on alerts
o Taking follow up with circles for closures within SLA
o Security Management for all Servers (including SOC Monitoring)
o Antivirus and Vulnerability Assessment and Patch Management as per Network Server Sow
o Penetration testing as per Network Server Sow
o Server Hardening Process testing as per Network Server Sow
o Ongoing Server Operations support includes the below scope.
Technology Servers Inventory details (Network Servers)
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