Responsibilities :
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Prioritize and manage several open issues at one time
· Prepare accurate and timely reports
· Maintain jovial relationships with clients
Requirements and skills
· Technical : HTML,PHP, Java Script,Boost app,MYSQL,CSS,XML
· Good understanding of computer systems,mobile devices and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· BS degree in Information Technology,Computer Science or relevant field
Address –
5050,5th Floor, Marvel Fuego,
Above Maruti Nexa Showroom to Season Mall,
Hadapsar, Pune – 411028.
Kindly revert in case you can’t attend the interview at the scheduled time.
Regards,
Ms.Ashwini Patil
HR Executive
Omunim Munim Software Pvt.Ltd.
Mobile : +917028869899
Job Types: Fresher, Full-time, Internship
Contract length: 6 months
Salary: ₹12,000.00 – ₹20,000.00 per month
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
Language:
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+91 7028869899
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