Solaredge Looking for IT Agent at Bengaluru, Karnataka Full Time

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

What will you be doing?

Serve as the first point of contact for customers seeking technical assistance.

Perform troubleshooting and provide the best solution based on the issue and details provided by customers

Install and setup end-user’s workstation environment

Direct unresolved issues to the next level of support personnel

Document and Record events/problems and their resolution in logs and KBs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on internal procedures

Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues

Requirements:
Minimum of 2 years of IT Support experience, using enterprise-level Help Desk/IT ticketing system.

MCSA/MCSE/ MCTP/ CCNA course- a must!

Experience in working with Microsoft Active Directory Users and Domains environment + ADFS

Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S and MS Office version 365

Experience with SharePoint, OneDrive, and other Microsoft Online Tools – permissions and general administration.

Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM

Familiarity with client-based VPN technologies and concepts

Ability to work independently and handle multiple and varied requests under pressure

Knowledge of Cisco IP phones – advantage

High-level English – Read/Write

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

Country:
India

City:
Bangalore