Solid Systems Global Looking for Help Desk Support at Chennai, Tamil Nadu Full Time

• Provide a single point of contact for an incident ticket
• Monitor the helpdesk tool for open and pending tickets raised by end users
• Receive incidents, change requests, and queries from end users or IT staff through one of the agreed modes of communication
• Assign the incidents to appropriate technical group and categorize into appropriate severity or priority group
• Route calls to the vendors in case of issues pertaining to vendors
• Log tickets generated by alerts in the tools
• Log tickets in the helpdesk tool on behalf of users making change requests over phone and/or email
• Update incident status to users periodically and as per the communication standards
• Reporting and Documentation
• Some basic knowledge about SAP / MES Support

Job Type: Full-time

Salary: ₹16,000.00 – ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help Desk Support (Required)

Speak with the employer
+91 9099032423