Solid Systems Global Looking for Sr. Technical Support Engineer (US Process) at Bengaluru, Karnataka Full Time

JOB TITLE: L2-Sr. Technical Support Engineer(US Process)

JOB DESCRIPTION :

Ticket work

o Each agent should close 12 tickets per day (Roughly 36-45 replies per day)

o Agents are expected to maintain a 4.0 (of 5) min. satisfaction rating or higher (based on customer feedback through our ticketing system)

o Identify issues based on symptoms, error, or debug logs (Ref. Internal KB/KI or Public Support KB)

o Escalate tickets to Tier 2 following escalation SOPs

o May require remote access to inspect/confirm issue on client-side

o Outbound Ticket Callouts as needed (for supervised remote session or clarifying details/issues)

o Take client calls for addressal of their queries.

Skills & Experience

o Quality communication skills for calls and ticket communication

o Familiar with Network Environments and Network Troubleshooting

o Familiar with Server Environments (Hardware, RAID, ADS, etc.)

o Familiarity with Linux or Linux CLI

o At least 2+ years of experience in a related Technical Support oriented environment

o Certifications are a plus:

§ Linux: LPIC, RHCP (Red Hat), Linux+

§ Networking: CCNA, Cisco, etc.

§ Other Related: MCSE, MCP, etc.

Shift timings: Rotational Shifts

Working days: Rotational with two days off in a week

Work Model: Work from office

Location: Bangalore

Salary: 3.5 LPA-6.5 LPA

Joining status : Immediate joiners with a notice period less than 30 days

Job Type: Regular / Permanent

Salary: ₹350,000.00 – ₹650,000.00 per year

Shift:

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 2 years (Required)

Speak with the employer
+91 9741499385