SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Responsibilities
Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further
Qualifications
Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
Minimum 3-6 years of relevant experience, exceptions for qualified candidates
Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in English
Fluency in Spanish or French would be an asset.
If you want to bring your ideas to life, apply at SOTI today.
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Job Detail
Job Id
JD2178955
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Gurgaon, Haryana, India
Education
Not mentioned
Experience
Year
Job Description Job Title : SW Qualification Testing Location : Mysore Experience : 5 to 9 Years Skills : SW...
Apply For This JobHotel LP Vilas Dehradun is looking for IT Executive / Supervisor in IT Department having thorough knowledge of IDS Software....
Apply For This JobJob Description Identify IT Product/Sales opportunities in B2C / B2B and Corporate business in all possible industries. Closing deals using...
Apply For This JobLocation: Pune – Must Have Skills Basic Networking, Windows desktop troubleshooting, Hardware Support Experience Level 1 – 2 Years External...
Apply For This JobThe Role If you are looking for a career with solid job prospects for the foreseeable future, understanding, delivering, or...
Apply For This JobWe are looking for IT/Telecom L-1- field support engineer. Candidate to be minimum 6 months to 1 year experienced. Having...
Apply For This Job