Role:
Splunk IT is looking for a Hyderabad based IT Support Technician who is accustomed to providing the highest level of in-person, and remote support to our Employees. You will thrive in an environment that appeals to your self-sufficient and resourceful nature, while working closely with your counterparts to provide technical assistance and support related to computer systems (Windows and Mac), hardware, and software. This is an excellent opportunity to be part of a growing organization with a bright future. IT Support Specialists are responsible for responding to queries, completing diagnostic triage, isolating problems as well as providing and implementing sound solutions.
Responsibilities:
Support the local Splunk staff based in the Hyderabad, India office as well as staff throughout the APAC region.
Assist new hires during the onboarding process to ensure their IT-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Resolve technical problems in partnership with the broader IT Ops team with Local Area Networks (LAN), Wide Area Networks (WAN), and WIFI.
Write training materials: How-To documents, FAQ’s, etc.
Support on site DialPad phone system
Be the hands of Corporate IT for Server and Network issues
Respond to queries either in person, on the phone or via email
Maintain daily performance of computer systems.
Triage problems by asking appropriate questions to determine the nature of the problem.
Follow up with end-users to ensure issues have been resolved.
Configure new users’ systems and install computer peripherals as needed
Image, configure, pack, and ship computers for new starters in remote offices
Be responsible for providing break/fix services to Splunk assets including, but not limited to Apple devices, PCs, mobile devices.
Forecast and order IT hardware as required, manage hardware inventory through asset lifecycle.
Install, modify, and repair computer hardware and software.
Participate in Global IT initiatives and projects
Gain a basic understanding as to how Splunk uses Splunk internally
Requirements:
5+ year experience of providing desktop support
5+ year experience in fixing hardware as well as software installations
2+ year experience in supporting Gmail and Gsuite in an enterprise environment
Maintaining & Troubleshooting corporate PCs, Macs, AV equipment, printers, faxes, and phone system
Understanding of IPv4 subnetting, TCP/IP, and networking technologies up to and including DNS, DHCP, and VPNs
Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues
Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management
Fluency in English – ability to support the APAC region
Preferred knowledge and experience: These are a huge plus.
Prior knowledge or exposure to Splunk, while not required, is a plus
A+, Network +, or other IT industry standard certifications desirable
Education: BS or MS in Computer Science/Information Systems or equivalent experience required
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