Spring HR Services Looking for End User Support Executive at Gujarat Full Time

Experience – 2-5 Years

CTC – Upto 8 LPA

Location – Gujarat

Qualification – B.E / B.Tech (Computer, IT)

Job Purpose :
The incumbent will be required to ensure upkeep of End User services & meeting business SLA’s, Vendor liaison & coordination. Also responsible to record all IMAC (Installation, Movement, Addition & Change) activities, maintain all documentation and follow change/release process.

Technical Skills – Mandatory Skills:
Knowledge of Windows OS, MAC IOS, Active Directory, SCCM, Antivirus, DLP, Collaboration Software and other end user computing device Technologies.

Responsible for ensuring calls closure & meeting business SLA’s

Roll out of Asset life cycle

Responsible for adhering to the IMAC processes

Co-ordinate with vendors and central support teams to ensure all calls/incidents are closed within stipulated SLA

Responsible for ensuring incidents are properly resolved and these incidents are resolved/closed in the tool as per the incident management process

#Knowledge of Windows OS #MAC IOS #Active Directory #SCCM #End User Services

Email Id :– [email protected]

[email protected]