Sprinklr Looking for Technical Consultant (CCaaS/Telco) at Gurugram, Haryana, India Full Time

SPRINKLR SUMMARY

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.​

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Learn more about our culture and how we make our employees happier through The Sprinklr Way.

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What Does Success Look Like

Our team of dedicated resources specializes in managing solutions and delivery for voice and contact center infrastructure. With a global focus, we collaborate closely with partners and client carriers worldwide to ensure seamless integration and optimal performance. From designing robust network architectures to implementing cutting-edge technologies, our team is committed to delivering exceptional results and driving innovation in the telecommunications industry.

We are seeking a Technical Consultant specializing in CCaaS and Telco solutions. Demonstrated leadership in end-to-end product management, RFP/RFI oversight, and global telco collaboration. Advanced expertise in network optimization and proficiency in voice technologies essential. Proven track record in product strategy development. Join us if you’re ready to drive innovation in telecommunications.

What You’ll Do

• Product Solutions Leadership: Lead the development and implementation of comprehensive product solutions, specializing in CCaaS and CPaaS offerings. Drive initiatives from conception to execution, ensuring alignment with business objectives and client requirements.
• Craft compelling proposals and responses that showcase the organization’s capabilities and expertise.
• Collaborate effectively with partners and client carriers to integrate telecommunications solutions and expand market reach.
• Ensure robust and reliable communication channels, meeting performance and scalability requirements.
• Stay abreast of emerging trends and technologies in the voice technology landscape.
• Collaborate with cross-functional teams to identify market opportunities and develop product roadmaps that drive business growth.
• Product Strategy Development: Drive product strategy initiatives by defining feature priorities and enhancing user experience to meet evolving market demands effectively.

What Makes You Qualified

• Experience Required: 5-10 Years of Relevant Work Experience.
• RFP/RFI Management: Oversee the RFP and RFI processes with proficiency, ensuring thorough understanding of client needs and industry standards.
• Global Telco Collaboration: Forge strategic partnerships with global telcos to facilitate seamless voice connectivity worldwide.
• Network Optimization: Utilize advanced expertise to optimize network infrastructure, including VPN, MPLS, and AWS networking solutions.
• Voice Technology Proficiency: Demonstrate extensive knowledge and practical experience in VOIP, SIP, BYOC, codecs, QoS, FreeSWITCH, Asterisk, and related technologies.
• Required Educational Qualification: Graduate/ Postgraduate in Information Technology or Business Studies.
• Location requirement: Gurgaon / Bangalore.

OUR EVP​

Why you’ll love Sprinklr: ​

We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.​

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For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.​

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We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.​

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We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.​

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We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.​

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EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. ​

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Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.​