Responsibilities
· Provide technical support (Level 1) for all our software products (enterprise software’s).
· Investigate issues reported by customers, and try to resolve by applying own skills.
· As & when required, communicate with internal product development teams to resolve product issues.
· Able to plan, prioritize and organize workload, consistently working as per client specific SLA’s.
· Respond to all customer requests in a timely manner while improving customer experience.
· Create/assess Tickets and help in Freshdesk Management.
· Manage helpdesk tickets, assign them to relevant product owners.
Qualifications & Experience
· Solid understanding of ASP.NET, C#, C++, HTML, CSS, SQL concepts.
· Knowledge of OOPS Concept will be an added advantage.
· Candidate should possess dynamic personality, with effective communication skills.
· B.Tech, M.Tech, MCA .
· Strong problem-solving abilities, strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
· Outstanding verbal and written communication skills in English
· Minimum 1-3 years of work experience working for the software/ product companies.
What’s on offer
Excellent pay package+ employee benefits
Unlimited growth opportunities.
Job Types: Part-time, Full-time
Pay: From ₹300,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Application Question(s):
Education:
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