2+ yrs of server support and maintenance (Microsoft)
2+ Experience working with networking equipment (firewalls, switches,routers, access points)
Documentation of business processes within the technology footprint
2+ yrs of end user support with Windows clients, desktop and cloud based applications
1+ yr of deploying VDI environment
2 yrs of using an Issue/ticketing system such as JIRA , HP-ALM or TestRail
Familiar with installing and configuring MFP’s , Scanners , Labelers etc.
Firm grasp of networking fundamentals, Active Directory , GPO , Certificates services, VPN, Application deployments etc.
Must be familiar with Radius server deployment,configuration and maintenance
Good verbal and written communication skills in English are required
Core Skills Required
Microsoft Windows Server 2016/2019/2022/Azure, Win 7,10 /11
Experience with Dell server hardware ,Fortigate firewalls, Hyper-V, RADIUS, Site-to-Site VPN and Client VPN
Office 365 management/user,DRAC configurations, VOIP experience in provisioning IP equipment if required (8×8, RingCentral)
Education and Training
Bachelors degree in CSE, ECE,MCA or Maths
Must have completed a professional training course in CCNE , MCSE , MCSA or related.
Must have related certifications (verifiable)
Hardware certifications is a plus but not required
Must be able to communicate in English fluently with end-users and management.
Knowledge and basic experience in issue triage lifecycle
Familiar with documenting SOP’s , issue resolutions of applications and processes
Responding to employees support requests. Contacting employees to find out the nature of the problem. Troubleshooting hardware and software issues....
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