Stambia Looking for Solutions Architect at New Delhi, Delhi Full Time

Semarchy is looking for a Solutions Architect. The right candidate for this position will be well versed in Master Data Management or Data Integration and have exceptional SQL language and database skills.

About Semarchy

Semarchy, a leader in the data integration and master data management markets, enables organizations to rapidly generate business value from their data. Its unified platform enables organizations of any size, to quickly discover, govern, manage, integrate and report critical information scattered across applications

Semarchy is available as an on-premises platform, is natively available on most popular cloud marketplaces such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP), and managed as a service and is supported by a rich ecosystem of software-as-a-service and professional service partners.

Semarchy is based in Phoenix, USA with offices in London, UK; Lyon, France; and Mexico City, Mexico.

Responsibilities

Be the primary technical point of contact for Semarchy customers from post-sales to go-live

Develop relationships with business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities

Help customers achieve their technical goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Semarchy

Uncover projects that are fit for our Semarchy implementation partners. Gather key requirements and be the liaison between the customer and Semarchy partners

Lead Expert Service diagnostics and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs

In support of your Semarchy Client Success Manager, identify trends in Semarchy adoption and utilization and provide guidance as part of Quarterly Success reviews

Proactive liaison and focal point into Semarchy Support and Product Teams, to address product feature/technical hurdles. Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies

Play a key role in Product and Technical Red Account management and resolution

Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction

Provide timely account or issue executive-level summary status reports both internally and to the customer and/or partner

Identify and collaborate with internal teams to ameliorate renewal risks

Recommend additional Semarchy product and service offerings

Contribute and collaborate internally with the Semarchy team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas

Requirements

BA/BS degree or equivalent experience in Information Technology, Computer Engineering, Computer Science or related areas

5+ years experience working with data and relational databases in a similar customer-facing role (Solution Architect, Technical Account Manager, Technical Consultant, etc.)

Knowledge of database and SQL are a must-have, experience with analytics, and business intelligence solutions, or master data management tools is a big plus

Solid understanding of traditional ETL and service-oriented architecture

Solid cloud experience (AWS, Azure, GCP, Hybrid, Private, etc.)

Solid technical background. Important technologies include: SQL – Java – Linux

Passion for the job and working in a customer-focused environment

Ability to forge strong, long-lasting relationships with senior executives

Ability to creatively explain and present complex concepts

Ability to work independently and swiftly learn new and apply technologies to various business challenges

Customer-oriented and able to meet deadlines in a friendly and professional manner

Excellent written/verbal communication, presentation, and creativity skills

Working conditions

Join a highly-skilled highly-motivated team

Work in a work environment where you can make a direct impact

Opportunity for advancement in a rapidly growing company

Employment type

Full-time

Department

Customer Success

Location

India (New Delhi)