Standard Chartered Hiring For Senior Client Care Executive – Retention at India Full Time

The Role Responsibilities

• Call Mortgage/PL/Cards/SME customers who have written/called to the Bank for Closure with an aim to retain.
• Identify customer issues & provide a resolution.
• Explain retention offers & negotiate with the least possible reversal.
• Record findings and highlight. Accurate and complete data capture.
• Adhere to Cancellation & Reversal Budgets.
• Adhere to TAT for closure & Reversals.
• Controls and checks to be followed at all times.
• Ensure Data Security and Customer Confidentiality maintained at all times.
• X-sell products basis business needs and opportunity identified.
• Learn established process and ensure strict compliance at all times.
• Manage save rates as per standards

Our Ideal Candidate

• Graduate
• Strong analytical and communication skills
• Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
• Excellent communication skills in written and verbal English
• Strong service / Sales / Collection orientation (as per the job role)
• Strong knowledge of bank&rsquos products & services and willingness to learn new products
• Manage conflicts and solve problems
• Patient, Non-Confrontational, Resilient
• Positive, polite, cheerful and courteous
• Flexible to stretch and work across different calendar days and time zones in a week/month
• Age limit (please specify) if applicable.

Role Specific Technical Skills And Competencies

• Graduate with very good communications skills
• Past experience in a similar role is preferred
• High on influencing and negotiation
• Excel and system skills

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-offincluding annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments– some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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