About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Role Responsibilities
JOB SUMMARY
Define key responsibilities to reflect the duties and responsibilities of this role.
Purpose of this role is to provide complete support and maintain / manage the SCSI Infrastructure as in Servers / Desktops / SAN / Datacentre management / Helpdesk management / Asset management / Voice Logger / BCP / DR / Backup management / Project Management / Incident / Problem Management and ensure support / coordination with the all teams of technology. The role is to ensure infrastructure support in all aspects to support the business of the organization.
RESPONSIBILITIES
Strategy
Business
Processes
People & Talent
Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Makes self-available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Improves processes, products and services
Governance
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security – Observes safety and security procedures; Uses equipment and materials properly.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Initiative – Seeks increased responsibilities; Takes independent action.
Business Acumen – Understands business implications of decisions.
Man management of external (vendor) resources. Work closely and cohesively with OSV teams to get the expected results.
Ability to train operational staff in new procedures
Strong troubleshooting/problem assessment skills
Strong interpersonal skills
Ability to work with and deal with senior stakeholders.
Service Management skills and technique
Ability to work effectively as part of a team
Review necessary health check and monitoring reports and acts as appropriate.
All issues and requests are properly tracked and periodic update is sent to relevant stakeholders.
All issues and requests are closed in a timely and efficient manner.
Work closely and cohesively with OSV teams to get the expected results.
All relevant documents related to infrastructure support – BAU are kept up to date
Identifies resources needed and assigns individual responsibilities.
Reviews deliverables prepared by team before passing to business.
Effectively applies our methodology and enforces group standards / policy.
Responsible for highlighting risk to management on timely basis
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Technology Infrastructure Function to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
SEBI/NSE/BSE/Depositaries
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
Key stakeholders
Business, Product, Operations, Sales.
Group Technology Function & Peers.
Our Ideal Candidate
ITIL,PMP, Project Management
Visit our careers website www.sc.com/careers
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