Standard Chartered Looking for Specialist Technical Support PEGA Systems Reliability Engineering at Bengaluru, Karnataka Full Time

Job: Technology

Primary Location: Asia-India-Bangalore

Schedule: Full-time

Employee Status: Permanent

Posting Date: 09/Dec/2022, 5:14:26 AM

Unposting Date: Ongoing

The Role Responsibilities

Application management – Manage DFT applications platform production environment.

Expected to work on shifts and deliver production stability.

Technically hands-on with SRE skills for analyse and do the break fixes.

Do situation management for high priority incidents and stakeholder communication with technical information on the recovery progress.

Conduct RCA and track the prevention actions.

Applications risk and audit management and drive the SRE transformation / scorecard improvements.

Service review – Conduct thematic analysis and automate to reduce the toils.

Ability to clearly articulate the technical problems and solutions. Prepare weekly / monthly reports.

Implement SRE principles – Reliability, operability, observability and scalability and enable the measurements for availability, error budget, SLI and SLO.

Work with delivery engineering and business operations to ensure non functional maintenance requirements of systems are completely taken care.

Contribute to planning and implementation of software and hardware upgrades.

Communicate / escalate and co-ordinate for platform issues pro-actively with vendors and users.

Partner with senior leaders to drive and deliver on strategic priorities, performance management reporting and analytics though high-quality MI and stakeholder engagement.

Driving process improvement, efficiency and resolving core business issues in the team.

Stakeholder management and escalation handling.

Continuous improvement in Productivity to drive the efficiencies in the team.

Strong people leader capabilities to build future-ready workforce and leverage an internal bank-wide network to facilitate and the role responsibilities always Upholding the Values of the Group and Company.

Regulatory and Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Our Ideal Candidate

Bachelor’s degree in computer science, Software Engineering or equivalent degree

Role Specific Technical Competencies

Experience of driving infrastructure initiatives and large teams including senior and experienced professionals

Working with other technology support team to resolving issues

Driving automation of manual activities

Analysing incident trends for actions

Manage the Linux servers, Windows servers, shell Scripts and WAS

Have Knowledge in the following areas with > 10 years of experience in

Java

Websphere,

API,

File transfer – sftp, FileIT

Monitoring Tools – Jupiter, Helios, ELK, logstash

PEGA

Strong debugging skills and experience in Connectors and Services (Email, REST, FILE, MQ, JMS, etc)

Strong Knowledge in WAS, JAVA, PL / SQL, Teradata

Strong debugging skills and ability to play as independent contributor

Good Analysing skills command over written and spoken English

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers