Urgent opening for Support Manager
Designation: Support Design Manager
Department: IT, Design & event coordination
Work Location: Delhi (Tikri Kalan, Near Mundkha)
Reporting to: Assistant to Director/ Country head
Responsibilities and Duties
➢ Lead the day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT hardware and software.
➢ Maintaining and improving company ERP and creating BRDs for new software development.
➢ Provide end-user support to executive staff, and advice regarding standard office applications and best practices as it evolves with company needs.
➢ Ensure Licensing Management.
➢ Support on-boarding / off-boarding employees on corporate systems.
➢ Create and update manuals and documentation.
➢ Managing and upholding the troubleshooting escalation process.
➢ Managing hardware and software.
➢ Monitor graphic designer and all the design related documents & data.
➢ Plan out exhibitions, find suitable vendors for stall design, prepare designs and complete execution of the show.
➢ Resolving system and application issues
➢ Assisting with IT equipment sourcing and budgeting
➢ Occasionally working with third parties to rectify issues
➢ Identifying gaps in the support process and amending it accordingly
➢ Managing Data for all users. Making sure the corporate office is secure in terms of all data management of all users.
Desired Qualifications, Experience & Skills:
Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field. Professional certifications such as Linux, Cisco, Unix or UI/UX will be preferred.
3 – 7 years of working in a Technical Support Manager or relevant position.
Skills:
➢ Excellent written and verbal communication skills
➢ Able to troubleshoot a large variety of technical issues.
➢ Ability to be a good team player along with excellent creative skills.
➢ Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system
➢ Excellent knowledge of networking protocols and components
➢ Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems
➢ Ability to work under pressure.
➢ Ability to work methodically and meet deadlines.
Job Type: Full-time
Salary: Up to ₹35,000.00 per month
Schedule:
Education:
Experience:
Speak with the employer
+91 9643330027
This position (part of our Customer Support Team) is responsible for working directly with SailPoint field personnel and customers to...
Apply For This JobResponsibilities A day in the life of an Infoscion • As part of the Infosys delivery team, your primary role...
Apply For This JobWHO WE ARE: Talend, a leader in data integration and data governance, is changing the way the world makes decisions....
Apply For This JobAbout Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience...
Apply For This JobFull Job Description Delhi Conceptualization and design of IT Architecture for various projects under NDHM To assist in designing functional,...
Apply For This JobPlease share your resume at [email protected] Job Location : Mumbai Experience : 10-12 Years Job Description:Required Skills:Must to have hands-on...
Apply For This Job