Stefanini, Inc Looking for Technical Support L2- Network at Hyderabad, Telangana Full Time

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients’ desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:
Vendors Experience & Certification

Cisco Switch & Routers hands-on network engineering experience(3 Years)

Cisco Switching (2960, 3750, 4500) complete control(3 Years)

Cisco Router (2900,3900, 4300) Implementation & Tshoot(3 Years)

Cisco ASA/ Firepower (FTD, FMC) Implementation & Tshoot(3 Years)

Cisco/Aruba AP & WLC Implementation & Tshoot(3 Years)

Cisco ISE/Aruba Clearpass : Basic Config(2 Years)

CCNP or higher will be highly valued

Common For All : – ServiceNow Ticket Management/ Alternative ServiceDesk,Initi(2 Years)

Common For All : – SolarWind/PRTG monitoring /Alternative Zabbix, Nagios(2 Years)

Common For All : – Wireshark & TCP dump analysis(2 Years)

Optional/Project Based :– HP/Juniper/Dell/Arista Switch(2 Years)

Optional/Project Based :– Fortinet/Palo Alto/CheckPoint Firewall(2 Years)

Optional/Project Based :– Project Design & Architecture LLD & HLD(1 Years)

Requirements & Responsibilities

Proven hands-on network engineering experience

Understanding of networking protocols with packet flow

Understanding of the OSI or TCP/IP model

Hands-on experience with monitoring, network diagnostic and network analytics tools

Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations

Monitor performance and ensure system availability and reliability

Monitor system resource utilization, trending, and capacity planning

Provide Level1/2 support and troubleshooting to resolve issues

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

Select and implement security tools, policies, and procedures in conjunction with the company”s security team

Liaise with vendors and other IT personnel for problem resolution