Stellar Data Recovery Looking for Team Lead-Technical Support-Gurugram, Gurugram at Gurgaon, Haryana Full Time

Job description

This role involves providing technical support to Customers across US and Europe

Roles to be Performed:
Manage Team of Technical Support Executives

Assisting clients with overall technical queries regarding any variant of BitRaser software

Create and Execute SLA for responses

Benchmark and Achieve Customer Satisfaction

Conduct Training on regular basis to keep team up-to-date with newer technology and issues.

Responsible for handling the Technical Support queries of the existing customers.

Assisting prospects in evaluation of the software as and when required.

Managing and handling closed accounts for efficient customer retention.

Discuss issues and customer cases with R&D and testing teams as and when required.

Log issues in Zoho cases. Maintain features and issue reports.

Requirements:
1-Team Handling Experience is MUST

2-Technically sound with Knowledge of hardware.

3-Strong Communication skills.

4-Experience in technical support of security tools, CRM, ERP software and networking.

5-Flexible to work in Shift Timing 5:30pm to 2:30am IST (US Shift)

Key Skills:
Leadership, Technical expertise, Communication, Problem solving and Customer Service

Qualifications:
PG: M.Tech in Computers, PG Diploma in Computers, MS/M.Sc Computers, MCA.